Privacy Policy

WIIN with JB

Effective Date: 2 July 2026

 

Privacy Policy

WIIN with JB ("WIIN", "we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your information when you use our website, online programmes, coaching services, digital resources or contact us.

We process your personal information in accordance with:

  • UK General Data Protection Regulation (UK GDPR)
  • Data Protection Act 2018
  • Privacy and Electronic Communications Regulations (PECR)

 

  1. Who We Are

WIIN with JB is an educational coaching and mental fitness business founded by Julie Bell.

Our services include:

  • Online coaching programmes
  • The WIIN Reset
  • Monthly membership community
  • Individual coaching
  • School consultancy
  • Workshops
  • Digital resources
  • Lead magnets
  • Email newsletters

WIIN provides educational coaching and mental fitness support. Our services are not counselling, psychotherapy or crisis mental health treatment.

For the purposes of UK GDPR, WIIN with JB is the Data Controller.

 

Contact Details

Email: julie@wiinwithjb.co.uk

Website: www.wiinwithjb.org

 

  1. Information We Collect

Depending on how you interact with WIIN, we may collect:

Identity Information

  • Name
  • Preferred name
  • Title

Contact Information

  • Email address
  • Telephone number
  • Postal address (where required)

Account Information

When enrolling in programmes through Kajabi:

  • Username
  • Password (encrypted by Kajabi)
  • Course progress
  • Membership status

Payment Information

Payments are securely processed through Stripe.

WIIN does not store your card details.

 

Coaching Information

You may choose to provide information including:

  • Personal goals
  • Professional role
  • Reflection journals
  • Coaching notes
  • Programme check-ins
  • Feedback
  • Questionnaire responses

This information is only collected where relevant to providing coaching services.

 

Technical Information

When visiting our website or online platforms we may collect:

  • IP address
  • Browser type
  • Device information
  • Cookies
  • Analytics data
  • Website usage

 

Marketing Information

If you subscribe to our newsletter or download resources we may collect:

  • Email address
  • Marketing preferences
  • Communication history

 

  1. How We Collect Information

Information may be collected when you:

  • Visit our website
  • Download a free resource
  • Join our mailing list
  • Purchase a programme
  • Book a coaching session
  • Complete questionnaires
  • Complete programme check-ins
  • Attend coaching calls
  • Contact us by email or social media
  • Participate in workshops
  • Submit feedback

 

  1. Why We Use Your Information

We use your information to:

  • Deliver coaching services
  • Provide access to programmes
  • Create your Kajabi account
  • Process payments
  • Schedule coaching appointments
  • Respond to enquiries
  • Provide customer support
  • Improve our services
  • Monitor programme participation
  • Send requested resources
  • Send newsletters (where consent has been given)
  • Meet legal obligations

 

  1. Our Legal Basis for Processing

Under UK GDPR we process your information using one or more of the following lawful bases:

Contract

To provide coaching programmes, memberships and purchased services.

Consent

Where you have opted in to receive marketing communications.

You may withdraw consent at any time.

Legitimate Interests

To improve services, administer programmes, communicate with clients and operate our business effectively.

Legal Obligation

Where required by UK law.

 

  1. Special Category Data

Some coaching discussions may include information relating to wellbeing, stress, anxiety or emotional resilience.

We only process this information where:

  • you voluntarily choose to share it;
  • it is necessary to deliver coaching; and
  • processing is lawful under Article 9 UK GDPR.

WIIN does not provide medical diagnosis or clinical treatment.

 

  1. Children

Some WIIN services may involve children or young people through schools or parents.

Where services are delivered directly to children outside a school setting, parental or legal guardian consent will be obtained where required.

Children's personal information is handled with additional care and only where necessary for delivering services.

 

  1. How We Store Your Information

We take reasonable technical and organisational measures to protect personal information.

These include:

  • password-protected systems
  • encrypted cloud storage
  • secure software providers
  • restricted access
  • two-factor authentication where available
  • regular software updates

No online system can ever be guaranteed to be completely secure, but we take appropriate steps to minimise risk.

 

  1. Third-Party Service Providers

We use trusted third-party providers to deliver our services.

These organisations process data on our behalf and act as Data Processors where appropriate.

Kajabi

Kajabi hosts our online courses, memberships, landing pages and customer accounts.

Kajabi may process:

  • name
  • email address
  • login details
  • course progress
  • purchase history

Kajabi may process data outside the UK using approved international safeguards.

 

Stripe

Stripe securely processes payments.

WIIN never receives or stores your full payment card details.

 

Calendly

Calendly is used for appointment scheduling.

Information processed may include:

  • name
  • email
  • appointment details

 

Loom

Loom is used to record educational videos and coaching content.

Viewing analytics may be collected by Loom.

 

Canva

Canva may be used to create programme resources, workbooks and downloadable materials.

Client information is only included where necessary to prepare personalised resources.

 

Email Service Provider

We use a secure email marketing platform to deliver newsletters, programme emails and onboarding communications.

You may unsubscribe at any time.

 

  1. International Transfers

Some of our technology providers operate internationally.

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, including:

  • UK International Data Transfer Agreement (IDTA)
  • Standard Contractual Clauses
  • Adequacy Regulations where applicable

 

  1. Cookies

Our website uses cookies to:

  • improve user experience
  • remember preferences
  • analyse website traffic
  • understand how visitors use our website

You can control cookies through your browser settings.

Where required, consent will be requested before non-essential cookies are placed.

 

  1. Marketing Communications

We will only send marketing emails where:

  • you have opted in;
  • you have requested information; or
  • we are otherwise permitted under applicable law.

You may unsubscribe at any time using the link in every email.

 

  1. Data Retention

We retain personal information only for as long as necessary.

Typical retention periods include:

Client coaching records:
Up to 7 years following completion of services where appropriate.

Marketing subscribers:
Until consent is withdrawn or records become inactive.

Financial records:
As required by UK tax legislation (currently 6 years).

Programme data:
As long as your account remains active unless deletion is requested.

 

  1. Your Rights

Under UK GDPR you have the right to:

  • access your information
  • request correction
  • request deletion
  • restrict processing
  • object to processing
  • withdraw consent
  • request data portability
  • lodge a complaint with the Information Commissioner's Office (ICO)

Requests should be made by email.

 

  1. Confidentiality

Coaching conversations are treated as confidential.

However, confidentiality may be broken where:

  • required by law;
  • there is a safeguarding concern;
  • there is a serious risk of harm to yourself or another person.

Where possible, this would be discussed with you first.

 

  1. Automated Decision Making

WIIN does not use automated decision-making or profiling that produces legal or similarly significant effects.

 

  1. Changes to This Policy

This Privacy Policy may be updated from time to time.

The latest version will always be available on our website.

 

  1. Contact

If you have questions regarding this Privacy Policy or your personal information, please contact:

Julie Bell
Founder, WIIN with JB

Email: julie@wiinwithjb.org

If you are unhappy with how your information has been handled, you have the right to complain to the Information Commissioner's Office (ICO).

Website:
https://ico.org.uk